Service design

Your idea comes to life through the different phases thanks to which we develop a visible and testable model of the final product. The prototype provides a practical example of the final output that will be obtained after the development phase.

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We make your concept tangible, allowing you to review and test the key functionality of the application before proceeding with full development.

We transform the idea into a visible and testable product

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Processes play a fundamental role in these activities. They ensure consistency, efficiency and quality at every stage of the project, ensuring optimal results and your full satisfaction.

Flows

We optimize flows to ensure efficiency and effectiveness, analyzing touchpoints and internal processes.

Blueprints

The Service Blueprint is essential for mapping the orchestration of people, systems and processes, identifying needs and critical points in the customer journey. We superimpose touchpoints with front/back office systems and people.

Low-Fi

We create low-fidelity screens to evaluate the structure. We will test the navigation and the UX flows through a prototype based on these screens.

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Hi-Fi

We dress the wireframe with the final UI and create a prototype to fully test the flows and appeal of the project.

The design phase

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Based on shared references, we proceed to the design of the product to be developed starting from the sitemap and the related flows. Mockups are created by adapting the Brand Identity to the wireframe to build the definitive UI, which will be navigable and faithful to the final version developed in code in the next phase.

Service Design

Study and optimization of flows, creating blueprints to map the interaction between customers, touchpoints and systems.

User Experience

Creation of personas and analysis of the customer journey to improve navigation and resolve painpoints.

User Interface

It is developed in three phases: wireframe for the structure, hi-fi for the final graphics, and screen mapping for development.

Our latest works of art

Our most recent innovative solutions that we have designed and developed with passion and expertise.  Each project in our portfolio represents a unique work of art that meets the needs of every business.

Tools used

Service Design